Introduction

The purpose of this Privacy Policy is to inform you about how and for what purposes the company collects, processes, and uses your personal data, as well as what rights you have regarding the processing of that data. Personal data refers to any information that can identify you, such as your name, surname, date of birth, contact details, card number, IP address, and other similar information.

 

Data Controller
The data controller of your personal data is BNV BRISTOL DOO, located at Karađorđeva 50, 11000 Belgrade, email: [email protected]

Collection and Processing of Personal Data

Your privacy is extremely important to us. Your personal data will be processed only to the extent required by law or when necessary for the achievement of specific purposes, such as: guest registration, providing services, sending promotional materials (such as newsletters), conducting SMS campaigns, and other similar activities.

a) Data Collected for Legal Obligations

For the purposes of legal obligations, such as guest registration with the competent authorities of the Republic of Serbia, we collect the following data:

• Name and surname
• Date of birth
• Place of birth
• Residential address (city, country, postal code)
• Nationality
• Gender
• Length of stay
• Identification document details (ID card or passport)

This data is used solely for guest registration in accordance with the laws of the Republic of Serbia.

b) Data Collected for the Execution of Contractual Obligations

To fulfill contractual obligations and provide services, we collect the following data:

• Name and surname
• Gender
• Address
• Identification document details
• Email address
• Phone number
• Credit card number and payment details
• Any preferences related to services (room type, additional packages, etc.)
• Vehicle registration plate (for parking purposes)

This data is used for the proper provision of services and billing according to your reservations

c) Data for Personalized Offers and Promotions

In order to offer you personalized services and inform you about our special offers, we collect the following data:

• Name and surname
• Nationality
• Address
• Phone number
• Email address

We process this data based on our legitimate interest in providing you with information about services, promotions, and events, as well as conducting surveys and improving services. You may unsubscribe from these notifications at any time by sending an email to [email protected].

d) Data Collected for Event Promotion

As part of promotional activities related to events at our hotel, we may use photographs of participants, which we publish on our website. If you do not wish to appear in the photographs, you can object to the processing and publication of such photographs at the reception or via email at [email protected]

e) Data for Security Purposes

Given our responsibility for security, the property may be under video surveillance. Data from these systems is stored for a maximum of 30 days.

Sharing Your Data

We will not share your personal data with third parties, except in the following cases:

• To fulfill legal obligations (e.g., cooperation with police or other authorities)
• To provide additional services at your request (e.g., transportation, restaurant reservations, etc.)
• In emergency situations, to protect your vital interests (e.g., sharing data with medical staff)
• Based on your consent
• With partner companies providing technical support for our marketing activities (e.g., sending newsletters, SMS campaigns)

Analytics and Cookies

Our website uses tools to analyze site usage. This service uses cookies, small text files that enable the collection of data about your online behavior. The tools we use may anonymize your IP address, meaning that your full IP address will be truncated within the European Union. You can disable cookies in your browser settings or download a browser extension that prevents data collection.
For more information on how Google uses data, please visit the Google Privacy Policy.

Data Retention Period

We retain your data only as long as legally required or for as long as necessary to achieve the purpose for which it was collected.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.

Data Transfer Outside of the Republic of Serbia

All your data is stored on servers within Serbia, and we do not transfer it outside the borders of the Republic of Serbia.

Your Rights

In connection with the processing of your data, you have the following rights:

• Right of access: To find out whether we are processing your data and to access it.
• Right to rectification: To request the correction of inaccurate data.
• Right to erasure: To request the deletion of data if there is a legitimate reason.
• Right to restrict processing: To request a limitation on the processing of your data in certain circumstances.
• Right to data portability: To receive your data in electronic format and transfer it to another controller.
• Right to object: To object to the processing of your data in certain situations.
• Right to withdraw consent: If the processing is based on your consent, you have the right to withdraw it at any time.
• Right to file a complaint: If you believe your data has been processed unlawfully, you have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

How to Exercise Your Rights

To exercise any of your rights, you can contact the responsible person Boris Mitrić via email at [email protected]. If we are unable to identify you with the existing data, we may ask you to provide additional information.

Changes to the Privacy Policy

If any changes are made to this Privacy Policy, all changes will be posted on this page. If changes involve new processing of your data that requires your consent, we will seek your consent before proceeding with the processing.