E COMMERCE TERMS AND CONDITIONS
| Tax Identification Number (TIN): | 114571597 |
| Company Registration Number: | 22040871 |
| Company Name: | BNV Bristol d.o.o |
| Full Company Name: | BNV Bristol d.o.o. Beograd |
| Company Headquarters: | Karađorđeva 50 |
| Municipality: | Savski Venac |
| Postal Code: | 11000 |
| City: | Beograd |
| Phone: | +381117888700 |
| [email protected] | |
| Website | https://thebristolbelgrade.com |
The Bristol Belgrade offers three exclusive categories of rooms and suites, tailored to meet the diverse needs of our guests.
Deluxe Rooms (22-35m²)
Our Deluxe Rooms, ranging from 22 to 35 m², feature king, queen, or twin beds, sophisticated design, and thoughtful details ensuring a comfortable stay. Select rooms include private balconies, adding an extra touch of luxury and comfort.
Superior Deluxe Room (31-49m²)
Spacious and elegant, our Superior Deluxe Rooms (31-49 m²) are equipped with king or super king beds, perfect for guests seeking extra space and exclusivity. Selected rooms feature private balconies, enhancing the overall experience.
Suites (56-115m²)
For guests looking for the ultimate luxury, our suites offer both space and sophistication.
All rooms and suites include air conditioning, a smart TV, mini-bar, safe, workspace, and luxuriously appointed bathrooms, complemented by impeccable service and meticulously designed details.
We accept the following payment methods:
Cash payments are accepted only in local currency, based on the official exchange rate of the National Bank of Serbia on the day of payment.
VAT is included in the price, with no hidden costs.
All payments will be processed in the local currency of the Republic of Serbia – dinar (RSD). For informational purposes, prices in other currencies are displayed using the official middle exchange rate of the National Bank of Serbia. The amount charged to your payment card will be converted into your local currency based on the exchange rate used by card organizations, which is unknown to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price displayed on our website.
For any additional information or inquiries, feel free to contact us via phone or email.
Telephone: +381117888700
E-mail: [email protected]
Cancellation Policy: Cancellations or changes to reservations can be made in accordance with the cancellation rules specified in the reservation confirmation. If the user fails to cancel the reservation within the specified time or does not arrive on the reserved date, they will be charged in accordance with the applicable terms.
In the case of a refund to a customer who has previously made a payment using a payment card, whether partially or in full, and regardless of the reason for the refund, The Bristol Hotel is obligated to process the refund exclusively through VISA, EC/MC, Maestro and DINA payment methods. This means that the bank will, at the seller’s request, process the refund to the cardholder’s account.
At The Bristol Hotel, guest satisfaction is our top priority. We are committed to providing quality service and a comfortable stay. In the event of any dissatisfaction or issues during the stay, the guest has the right to file a complaint in accordance with the following policy:
- A guest may submit a complaint:
- In person, at the hotel reception
- By phone, by calling: +381117888700
- Via email to: [email protected]
- In writing, by mail to the hotel’s address
The complaint should include:
- Guest’s full name
- Dates of stay
- A brief description of the issue
- Photos or other supporting evidence, if available
Upon receiving the complaint:
- We will confirm receipt within 24 hours
- We will thoroughly review the circumstances and take staff statements if necessary
- A response and proposed resolution will be provided to the guest no later than 8 business days from the date of receipt of the complaint
The Bristol Hotel is committed to protecting the privacy of all users data.
We collect only the necessary, basic information about users and the data required for business operations and informing users, in accordance with good business practices and with the aim of providing quality service.
By basic information, we mean full name, passport number, passport issue date, and email contact. For corporate clients, we require the company address and tax identification number (VAT).
We offer users the option to choose, including the decision of whether they want to be on the mailing list used for marketing campaigns.
All user data is strictly protected and is accessible only to employees who need it to perform their duties. All employees of The Bristol Hotel are responsible for adhering to the principles of privacy protection.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
When entering payment card details, confidential information is transmitted over a public network in a secure (encrypted) form using the SSL protocol and PKI system, which are currently the most advanced cryptographic technologies.
The security of data during purchase is guaranteed by the payment card processor. At no point are payment card details available to our system.